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Legal Sales and Service Organization Recognizes Troutman Pepper With Service Excellence Award

Troutman Pepper has received the Legal Sales and Service Organization’s (LSSO) “Leonardo Inghilleri Service Excellence Award” in the “Transformation of the Year” category for its work to significantly enhance client-law firm interactions.

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Client Input Opens Doors for Stronger Relationships With Counsel

Troutman Pepper's Dan Pulka and Linda Sanders share five ways feedback can drive value.

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Corporate Counsel Rank Troutman Pepper Among Top 30 Law Firms for Client Service in 2024 BTI Client Service A-Team Report

Troutman Pepper has been recognized for exceptional client service performance, ranking No. 28 and earning the highest “Best of the Best” distinction, according to the BTI Client Service A-Team 2024 report.

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Financial Times Ranks Troutman Pepper Among Top 25 Innovative Firms

Troutman Pepper has been recognized as one of the industry’s most innovative law firms in the Financial Times’ (FT) 2023 North America Innovative Lawyers report, securing a spot in the top 25 of the FT law firm index – North America.

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Troutman Pepper Named Finalist for Three Legalweek Leaders in Tech Law Awards

Troutman Pepper was shortlisted for three Legalweek Leaders in Tech Law Awards in the following categories: Best Use of Artificial Intelligence, Innovations in Pro Bono, and Innovators of the Year- Law Firm (Individual), William Gaus. Presented by Legaltech news, the awards honor individuals and organizations for their achievements in innovation over the past year.

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Financial Times Shortlists Troutman Pepper for Four Innovative Lawyers Awards

Troutman Pepper has been shortlisted for four 2023 Financial Times Innovative Lawyers Awards North America. The firm is up for recognition in the Innovative Lawyers in Energy Transition, Innovative Lawyers in Cyber Security & Data Protection, Change Maker, and Innovation in Digital Solutions categories.

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Troutman Pepper Named Among Top Law Firms Most Feared in Litigation

Troutman Pepper is among 62 law firms “most feared in litigation” according to The BTI Litigation Outlook 2024 report.

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Troutman Pepper Named Among 11 Virginia Law Firms on the Move

Troutman Pepper is among 11 law firms to be recognized by Virginia Lawyers Weekly’s inaugural Law Firms on the Move program.

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Troutman Pepper’s Client Experience Team Shortlisted for ‘Best Business Team’ Award for Second Consecutive Year

Troutman Pepper has been named a finalist in the “Best Business Team” category of the 2023 American Lawyer Industry Awards, which recognize the most exceptional lawyers, law firms, legal departments, and organizations in the country.

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Troutman Pepper Ranked Top 50 on Fast Company’s Fifth Annual List of the 100 Best Workplaces for Innovators

Troutman Pepper has been recognized in Fast Company’s fifth annual list of the 100 Best Workplaces for Innovators, earning a spot in the top 50 for its investment in cultivating a culture of innovation.

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Banking Crisis Sparks Need for Corporate Welfare Check

Troutman Pepper advises portfolio companies to review legal and financial obligations.

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Most Innovative Law Firm: Troutman Pepper

Troutman Pepper was honored for its innovation in creating Troutman Pepper Plus.

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Law Firm Innovators 2023: Troutman Pepper Hamilton Sanders

Law Firm Innovators 2023: Troutman Pepper Hamilton Sanders

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Mastermind: BD Tips for the Eras Tour

Troutman Pepper's Erin Murphy discusses Taylor Swift's Eras tour and the opportunity any concert or big game presents for high-profile business development.

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Troutman Pepper Earns Two Southeastern Legal Awards From the Daily Report

Firm Named a ‘Most Innovative Law Firm’ and Partner Anna Altizer Dix Recognized as ‘On the Rise’.

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Troutman Pepper Named Among The Legal Intelligencer’s 2023 Professional Excellence Award Winners

Firm’s Market-Leading Client Value Program and Senior Counsel Nina Gussack Among Honorees.

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How Firms Can Use Feedback to Create an Internal Service Culture

Troutman Pepper’s Shana Beldick and Daniel Pulka provide tips on how to foster an internal service culture by moving past a scattered approach for collecting feedback and applying best practices for a firm’s non-lawyer business professionals.

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Corporate Counsel Rank Troutman Pepper Among Top 50 Law Firms for Client Service in 2023 BTI Client Service A-Team Report

Troutman Pepper has been recognized for exceptional client service performance, ranking No. 41, according to the BTI Client Service A-Team 2023 report, improving from No. 48 last year.

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Top Takeaways for the Legal Industry From Qualtrics’ X4 Conference

Members of Troutman Pepper’s client experience team attended the Qualtrics X4 Summit to uncover new ways we can serve our clients better and to share how our attorneys are putting the client experience front and center.

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Five Tips for Adding Value to Legal Clients’ Experience in 2023

2022 was a year of transition, with law firms and clients moving into a new post-pandemic phase while dealing with rising inflation and global uncertainty. Throughout this time, we have been working with clients of all sizes to collect feedback.

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Simple Gestures of Thanks Help Strengthen Client Relationships

The holiday season is upon us and, on the heels of my favorite holiday Thanksgiving, I am taking time to celebrate life and those I am thankful for.

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Financial Times Selects Two Troutman Pepper Initiatives as Finalists for 2022 Innovative Lawyers Awards

Firm’s Market-Leading Client Value Program and Dynamic MobileOne App Among Honorees.

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Troutman Pepper’s Chief Client Experience Officer Shortlisted for Financial Times’ Most Innovative Intrapreneur Award

Firm’s Market-Leading Client Value Program and Dynamic MobileOne App Also Among Finalists for 2022 Innovative Lawyers Awards.

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The Value of Client Value Teams

Client value teams that focus solely on client service — like Troutman Pepper’s client experience department — help law firms deliver on clients’ expectations around value.

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Tips for a Better Client Experience

Law firm clients are buying a very specific product, but they want many of the same things that any of us want when making a purchase. Chief among these is a good experience.

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