Troutman Pepper has received the Legal Sales and Service Organization’s (LSSO) “Leonardo Inghilleri Service Excellence Award” in the “Transformation of the Year” category for its work to significantly enhance client-law firm interactions.
Troutman Pepper has been recognized for exceptional client service performance, ranking No. 28 and earning the highest “Best of the Best” distinction, according to the BTI Client Service A-Team 2024 report.
Troutman Pepper has been recognized as one of the industry’s most innovative law firms in the Financial Times’ (FT) 2023 North America Innovative Lawyers report, securing a spot in the top 25 of the FT law firm index – North America.
Troutman Pepper was shortlisted for three Legalweek Leaders in Tech Law Awards in the following categories: Best Use of Artificial Intelligence, Innovations in Pro Bono, and Innovators of the Year- Law Firm (Individual), William Gaus. Presented by Legaltech news, the awards honor individuals and organizations for their achievements in innovation over the past year.
Troutman Pepper has been shortlisted for four 2023 Financial Times Innovative Lawyers Awards North America. The firm is up for recognition in the Innovative Lawyers in Energy Transition, Innovative Lawyers in Cyber Security & Data Protection, Change Maker, and Innovation in Digital Solutions categories.
Troutman Pepper has been named a finalist in the “Best Business Team” category of the 2023 American Lawyer Industry Awards, which recognize the most exceptional lawyers, law firms, legal departments, and organizations in the country.
Troutman Pepper has been recognized in Fast Company’s fifth annual list of the 100 Best Workplaces for Innovators, earning a spot in the top 50 for its investment in cultivating a culture of innovation.
Troutman Pepper's Erin Murphy discusses Taylor Swift's Eras tour and the opportunity any concert or big game presents for high-profile business development.
Troutman Pepper’s Shana Beldick and Daniel Pulka provide tips on how to foster an internal service culture by moving past a scattered approach for collecting feedback and applying best practices for a firm’s non-lawyer business professionals.
Troutman Pepper has been recognized for exceptional client service performance, ranking No. 41, according to the BTI Client Service A-Team 2023 report, improving from No. 48 last year.
Members of Troutman Pepper’s client experience team attended the Qualtrics X4 Summit to uncover new ways we can serve our clients better and to share how our attorneys are putting the client experience front and center.
2022 was a year of transition, with law firms and clients moving into a new post-pandemic phase while dealing with rising inflation and global uncertainty. Throughout this time, we have been working with clients of all sizes to collect feedback.
Client value teams that focus solely on client service — like Troutman Pepper’s client experience department — help law firms deliver on clients’ expectations around value.
Law firm clients are buying a very specific product, but they want many of the same things that any of us want when making a purchase. Chief among these is a good experience.
